Home renovations are stressful and time-consuming undertakings, especially if you are not the one taking on the responsibilities of the project manager. In order to ensure that they are not being scammed, many owners are hypercritical of their contractors and go out of their way to verify the honesty of contractors. Don’t forget to ask your interior designer lots of questions and make sure you get answers in writing. You may be asking unnecessary questions during your first meeting, but it’s good to be sure that your ideas are well represented by your designer.
Two local interior designers recently participated in a Spill It! episode on YouTube to bust the myths and misconceptions people have about the home improvement industry and IDs like them. “People like to think we’re right after [their] money and we’re just looking to increase the quote,” says Eugene Seah of I.Poise Design, who has been in the industry for five years.
Another ID, Delynn of The Interior Lab added, “When they ask these questions, it’s to protect themselves.” Delynn has worked in the ID industry for 4 years and strongly urges consumers who want peace of mind to choose ID from a CaseTrust accredited company.
So why are some interior design companies significantly cheaper than others while offering the same service?
Eugene cites an example: “It depends on how honest a company is. (A client of mine) said to me, “I really like your design, but your cost is $10,000 or $15,000 more than this other guy.”
After comparing his job posting with the others, Eugene discovered that there had been some inconsistencies. “For the plumbing, my cost was $4,000, but this person listed $2,000. I also asked why (he could quote that price),” he added. He then realized that the other DI could offer a lower price because he had not included the cost of the new pipes.
“When you [fully] To hack [a site], nothing can be recovered. So once [hacking starts] they will come to you [and say]’In fact your pipes are damaged, no choice [spend this extra money to get new pipes]. At that point, you’ve already set foot in it, you can’t say to the ID card, “I don’t want you anymore.”
“I think that’s why sometimes people don’t trust people in our industry,” Delynn said.
Clients asking if the ID design fee can be waived or if their ID can do free 3D renders, among other requests, are an integral part of the job.
“When you hire us as a professional, just like you go to a doctor or a lawyer, you have to pay consultation fees… (Clients) forget that everything we do for them comes from years of experience that we have or things we’ve chosen along the way. I strongly believe that those things should cost something and shouldn’t be worthless,” he said.
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“I heard from a coworker about homeowners measuring every corner of the house,” Delynn said of sharing how some clients walk the nine yards to make sure they’re getting what they pay for.
“I heard a colleague talk about homeowners measuring every corner of the house. There was a particular area with the false ceiling with only a difference of 2 cm. And then he asked, ‘Can you refund me the 2cm?’ To be honest, if we were to get into the nitty-gritty of these things, there are plenty of other things that we also cover (customers) but don’t (list all).
What’s the best way for IDs and clients to have a positive working relationship and a successful renovation? “Just keep an open line of communication with us,” she suggested.
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